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TurboTax IND-031-04 or IND-032-04: review the prior-year AGI source

Check the original prior-year return and whose AGI is being compared before correcting an IND-031-04 or IND-032-04 rejection.

By The Solution Bridge ·

Two return folders have corresponding lines connected by a mint band beneath a magnifying glass, illustrating a prior-year comparison.
Original conceptual illustration for The Solution Bridge.

Applies to: TurboTax Online U.S.; 2025 individual return filed in 2026; prior-year comparison is 2024. Not a guide for Canadian TurboTax or future return years.

A rejected return calls for a documented comparison, not a succession of guessed values. Before changing the prior-year AGI field, identify the return year, whose information is being checked and the document supplying the amount.

For a 2025 U.S. individual return filed in 2026, TurboTax’s guidance associates IND-031-04 with the primary taxpayer’s prior-year AGI or self-select PIN mismatch and IND-032-04 with the spouse’s. It directs users to the original 2024 Form 1040, line 11, for the relevant AGI comparison rather than an amended return or a calculation from W-2s. Special situations require the vendor’s specific instructions. TurboTax’s current rejection guide.

Prepare a short comparison checklist

  • Save the exact rejection code in the return’s secure record.
  • Confirm the current return is for 2025 and the comparison document is for 2024.
  • Identify whether the message concerns the primary taxpayer or spouse.
  • Confirm that the source is the original return and ask for review if several versions exist.
  • Use the applicable official correction instructions, then retain the subsequent filing result.

Do not send an unredacted return to a public forum or paste tax identifiers into a general support request. Keep sensitive documents within the authorized filing or support process.

An example of a source-version mistake

Imagine a taxpayer has two files named “last year final.” One is the original return and the other reflects a later amendment. The immediate task is to establish which record the comparison requires. Renaming the documents clearly and recording their origin is more useful than repeatedly entering different numbers.

The same principle applies to a joint return: identify whose field the rejection concerns before editing anything. Do not split a figure or substitute zero just because that sounds like a common fix. A value that is appropriate in one documented circumstance may be wrong in another.

Close the loop after correction

Record what was corrected, which evidence supported it and the result of the next submission. Keep a pending submission marked pending until the filing process supplies a clear outcome. If the code persists despite a supported comparison, use official assistance rather than continuing to guess.

This article covers TurboTax Online U.S. and the stated return years. For business records that feed into the preparer’s work, see our bookkeeping and accounting service information. Individual filing decisions remain with the taxpayer and their qualified reviewer.

AGI rejection questions

Should I use an amended AGI amount?

For the situation covered here, follow the vendor’s original-return guidance. If the filing history is unusual, consult its special-case instructions before changing the field.

Is zero a universal solution?

No. Verify that any special-case instruction applies to the taxpayer instead of using zero as a general workaround.

Does correcting the number prove the return was accepted?

No. Preserve and review the subsequent filing outcome separately.

Prepared by The Solution Bridge. Sources checked 2026-10-01. Educational guidance; verify current product instructions and applicable requirements.

Useful answers

TurboTax FAQs

Should I follow a Desktop guide in TurboTax Online?

Check the scope first. Desktop installation and local-file instructions may not apply to TurboTax Online.

What details help identify a TurboTax issue?

Record the edition, tax year, operating system, exact message and whether it happened while opening, preparing or transmitting a return.

Does opening a tax file confirm that it was filed?

No. File access and filing status are separate. Check the filing acknowledgment through the appropriate product workflow.

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